Frequently Asked Questions
1. What are your shipping options?
We offer free shipping on all orders. Our standard shipping time is estimated to be between 7 to 15 business days.
2. How long does it take to process an order?
Orders typically take 1-3 business days to process before they are shipped out. During peak seasons or holidays, processing times may be slightly longer.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment.
4. Do you ship internationally?
At the moment, we only offer shipping within USA. We are constantly working to expand our shipping destinations, so please stay tuned for updates.
5. What if I need to make changes to my order after it has been placed?
If you need to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, changes may not be possible.
6. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 30 days of receiving your order to initiate a return. Please visit our Returns & Exchanges page for more information on our return policy.
7. How can I contact customer service?
You can reach our customer service team by emailing Support@travisnathan.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.
8. Do you offer gift wrapping services?
Yes, we offer gift wrapping services for an additional fee. During the checkout process, you will have the option to add gift wrapping to your order.
9. How can I stay updated on promotions and new products?
To stay updated on promotions, new products, and other news, be sure to sign up for our newsletter. You can also follow us on social media for the latest updates.
10. Are there any additional fees or taxes on top of the listed prices?
All prices listed on our website are inclusive of any applicable taxes. There are no additional fees, unless otherwise stated during the checkout process.